GoTickets Buyer Guarantee

At GoTickets, we understand that purchasing event tickets is an investment in unforgettable experiences. We are committed to providing our customers with a seamless and worry-free ticket-buying process. Our Buyer's Guarantee is a testament to our dedication to your satisfaction, ensuring that every transaction with GoTickets is secure, reliable, and trustworthy.

Buyers Guarantee

100% Purchase Protection

We stand behind every ticket sold on our platform. In the unlikely event of a problem using your tickets, we guarantee a full refund or replacement, including service fees. Your satisfaction is our top priority.

Buyers Guarantee

Verified and Authentic Tickets

Every ticket listed on GoTickets is authentic and verified. We work directly with event organizers, venues, and trusted sellers to ensure that you receive genuine tickets that grant you access to the events you love.

Buyers Guarantee

On-Time Delivery

Our commitment to on-time delivery means you can plan your event attendance with confidence. In case of any unforeseen circumstances affecting the delivery, we will promptly communicate with you to find a solution.

Buyers Guarantee

Accurate or Superior Seating

We ensure that the seats you receive will precisely match the specifications of your order. In the event they differ, they will exceed expectations, guaranteeing your satisfaction with the seating arrangement.

Buyers Guarantee

Reliable Customer Support

Our dedicated customer support team is available to assist you before, during, and after your purchase. Whether you have questions about an event, encounter any issues with your tickets, or need assistance, our knowledgeable and friendly support team is here to help.

Buyers Guarantee

Refunds for Cancelled Events

If an event is cancelled with no set rescheduled date, we guarantee a full refund, including service fees or an offer store equivalent to the purchase price. We want to ensure you are able to fully enjoy your event. Learn more about our refund policy in our Terms of Use.

At GoTickets, we prioritize the trust and security of our customers. To uphold our standards, we collaborate exclusively with trusted professional resellers, ensuring that every ticket listing is genuine and reliable. Moreover, we proudly stand by our GoTickets Buyer Guarantee, which covers 100% of your full purchase price.


This guarantee firmly states that you will receive your tickets in time for the event, they will be valid for entry, and the seats you obtain will be either as specified in your order or even better. In the extraordinarily rare instance that any of these assurances aren't met, we've got you covered: GoTickets will either provide a 100% refund or offer store credit equivalent to the purchase price. Go see it live, with GoTickets.

100% Buyer Guarantee

  • Every ticket listed on GoTickets is authentic and verified from trusted sellers
  • Purchase protection and a commitment to on-time delivery